Return and Exchange Policy
Thank you for choosing Zaviliva (referred to as “we”, “us”, or “our”). The following information explains our return and exchange arrangements for orders delivered within the United Kingdom, including applicable timeframes, procedures, and related details, to help you complete a return or exchange smoothly when needed.
Scope and Timeframe
We accept return or exchange requests submitted within 40 days from the date the order is delivered.
Requests submitted after 40 days may not be accepted.
This policy applies to products purchased through our website and delivered to addresses within the United Kingdom.
General Conditions for Returns and Exchanges
To ensure a smooth return or exchange process, please note the following:
Items should be unused and, where possible, returned with their original packaging and accessories
Items should not show signs of damage, excessive wear, or other conditions that affect resale
Returned items must match the original order details
Items with quality issues or damage caused during transit are not subject to the above usage condition requirements.
Return Process
If you wish to return an item, please follow the steps below:
-
Contact us by email with your order number and the reason for the return
-
Once your return request is approved, please use the return label included with your original shipment
-
Securely package the item, attach the return label, and send it back
Once we receive and inspect the returned item, we will proceed with the refund.
Exchange Process
If you wish to exchange an item, please follow the steps below:
-
Contact us by email with your order number and details of the exchange request
-
Once the exchange request is approved, use the return label included in your package to send the original item back
-
After we receive and confirm the returned item, a new exchange order will be created
Exchanged items are processed as new orders, with a new order processing time of 1–3 business days.
Return Label Information
A return label is pre-included in your package at the time of shipment.
Please keep the return label in a safe place and use it when returning or exchanging items.
If the return label is lost or unusable, please contact us before sending the item back.
Costs
For all returns and exchanges that meet the conditions of this policy, the related shipping costs will be covered by us.
You will not be required to pay additional delivery fees for eligible returns or exchanges.
Refunds
Once we receive and confirm that the returned item meets the return conditions, refunds will be processed within 1–5 business days.
Refunds will be issued to the original payment method used at checkout. The time it takes for funds to appear in your account may vary depending on your payment provider.
Force Majeure
If delays in the return, exchange, or refund process occur due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, logistics disruptions, public health events, government actions, or carrier service interruptions, we will make reasonable efforts to minimise the impact and keep you informed where appropriate.
In such cases, processing timelines may be extended accordingly. This does not affect your statutory rights under applicable UK consumer laws.
Non-Returnable or Non-Exchangeable Situations
Return or exchange requests may not be accepted in the following circumstances:
Requests submitted after the 40-day return or exchange period
Items damaged due to improper use or human error
Items for which the original order cannot be verified
Special cases will be reviewed on a case-by-case basis where applicable.
Contact Information
If you have any questions regarding returns or exchanges, you may contact us using the details below:
Email: contact@zaviliva.com
Phone: +1 (540) 881-2385
Address:
3930 BREEZEPORT WAY APT 106,
SUFFOLK, VA 23435-3820,
United States
Service hours: Monday to Friday, 9:00 AM – 5:00 PM (Europe/London, GMT/BST)
Policy Updates
We may update this Return and Exchange Policy from time to time. Any changes will take effect once published on this page, and we recommend reviewing it before submitting a return or exchange request.