Order Cancellation Policy

 

Thank you for choosing Zaviliva (hereinafter referred to as “we”). This Order Cancellation Policy explains when and how an order may be cancelled based on its processing and shipping status.

Orders Eligible for Cancellation

After an order has been successfully placed and paid, you may request cancellation within 48 hours, provided that the order has not yet been shipped.
Once eligibility is confirmed, we will cancel the order and process a refund to the original payment method.

Orders Not Eligible for Cancellation

Orders cannot be cancelled in the following circumstances:

The order has been placed for more than 48 hours
The order has already been shipped

Once an order enters the shipping stage or exceeds the cancellable time window, it is considered to be in fulfilment and can no longer be cancelled.

How to Request a Cancellation

If you wish to cancel an order, please contact us by email as soon as possible and provide your order number and relevant details.
We will review the order status and inform you whether cancellation is possible.

Refunds

For orders that qualify for cancellation, refunds will be issued to the original payment method used at checkout once the cancellation is confirmed.
The time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

Important Notes

We recommend reviewing your order details carefully before placing an order, including product selection, quantity, and delivery information, to avoid inconvenience caused by cancellation limitations.

Contact Information

If you have any questions regarding this Order Cancellation Policy, you may contact us using the details below:

Email: contact@zaviliva.com
Phone: +1 (540) 881-2385
Address:
3930 BREEZEPORT WAY APT 106,
SUFFOLK, VA 23435-3820,
United States
Service hours: Monday to Friday, 9:00 AM – 5:00 PM (Europe/London, GMT/BST)